Customer Success

Customer Success Specialist

Location: Toronto, ON 
Type
: Permanent, Full Time

About the Position

We are looking for a bilingual (English/French), relationship-focused, data-oriented individual to join our team as a Customer Success Specialist. The successful candidate is someone who enjoys being proactive in assisting our customer base derive value from our software to achieve their internal objectives.

Job Description

This position requires an individual who is comfortable and confident when working on-site or remotely with our customers, and has proven project management and organizational skills. Experience in Property Tax Management is a plus.

Main Responsibilities

  • Act as primary point of contact and coach for our customers.
  • Take on the role of trusted advisor with our clients to strategically position our solution within their organization
  • Ignite a sense of excitement with the client, actively manage client relationships to increase adoption, ensure retention, and increase satisfaction
  • Collaborate with the Customer Success team to ensure alignment and provide a cohesive experience
  • Assist new customers through their onboarding/ implementation & setup process
  • Lead both online and class-room style training sessions to support user activation and adoption
  • Document and track client issues and feedback, escalating to senior management as needed
  • Maintain high level of functional product knowledge
  • Input and migration of customer data, directly and through various itamlink tools
  • Build relationships with customers at all levels from end users and individual contributors to IT Managers and Senior Executives through engaging emails, phone calls, and in-person meetings
  • Prior experience managing a large and diverse client portfolio, with a proven track record of outstanding customer service

Skills & Requirements

  • 2+ years of prior Customer Success experience, preferably within a SaaS company
  • Bilingual in French and English, both spoken and written.
  • Ability to recognize gaps in process or detail and show initiative to suggest solutions
  • Ability to determine business pain points and the capacity to align appropriate solutions and recommendations.
  • Highly analytical with the ability to leverage data for decision making
  • Extremely organized and results oriented
  • Ability to provide professional client communications, both proactively and in challenging situations.
  • Impeccable written and oral communication skills
  • Proven ability to meet deadlines, prioritize tasks and work effectively with minimal supervision in a team environment
  • Prior experience in Property Tax Management or Commercial Real Estate would be an asset

Benefits

  • Competitive salary
  • Dynamic, collaborative work environment
  • Medical and health benefits and vacation policy
  • Financial support for career development opportunities

About Rethink Solutions

Rethink Solutions is the leading developer of property tax and real estate expense management software. Established in 2001, our team of property tax management experts are dedicated to building software solutions that help owners, occupiers, and managers of real estate portfolios manage their multi-jurisdictional and global property tax processes. Our software is trusted by the world’s best-known corporations and real estate companies. We pride ourselves on delivering intuitive, leading-edge software solutions that translate to measurable impact for our customers.

To Apply

To apply for this position, please send your resume and cover letter to careers@rethinksolutions.com quoting the name and position for which you are applying in the subject line.



We would like to thank all applicants for their interest. However, only those selected for an interview will be contacted. No telephone calls respecting this recruitment will be accepted. No agencies please. No phone calls please.
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© 2021 Rethink Solutions. All Rights Reserved
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© 2021 Rethink Solutions. All Rights Reserved
© 2021 Rethink Solutions. All Rights Reserved